Return Policy - Indiastar Mobile

At Indiastar Mobile, we are committed to providing high-quality products and excellent customer service. If you need to return a product, please review our return policy below.

1. Refund Eligibility

Damaged, Defective, or Incorrect Products:

If the product you received is damaged, defective, or not what you ordered, you may be eligible for a refund.

 

Unused Condition:

The item must be unused, in its original packaging, and include all accessories.

 

Time Frame:

Refund requests must be submitted within 7 days of receiving the product.

 

Non-Refundable Items:

Certain items (e.g., hygiene-related accessories like earphones or screen protectors) are not eligible for a refund..

2. Refund Process

Initiation:

Contact our customer support at rajking9152@gmail.com or call our helpline within the eligible period, providing your order number and evidence (photo or video) of the issue.

Review:

Our team will assess your request. If approved, we will initiate the refund process.

 

Method:

The refund will be credited back to your original method of payment.

3. Processing Time

Once approved, please allow 7-10 business days for the refund to be processed and reflected in your account.

 

4. Order Cancellation Refunds

Before Shipment:

Orders canceled before shipping are eligible for a full refund.

After Shipment:

For orders canceled after shipment, the product must be returned as per our return policy to qualify for a refund.

5. Contact Information

For any questions or concerns regarding refunds, please reach out to us at:

Email: rajking9152@gmail.com

Phone: [Your Contact Number]

Address: [Your Business Address]

Last Updated: [Date]